Returns & Refunds

 

What’s your Refund, Return, or Exchange policy?

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NON APPAREL-  Non-apparel items include (but are not limited to) CDs, Vinyl LPs, and DVDs. If you receive a wrong  non-apparel item (one that is different than what's listed in your order) please contact info@acwnnprod.com with the following info:

Your order number

A Photo of the item.

and the correct item will be reshipped at no cost.

We do not offer refunds, returns, or exchanges on non-apparel items and we are not responsible for any lost packages, packages held in customs, packages that were sent back to us due to non-claimants, or packages/items that arrive damaged. 

The quality of service (specifically handling) provided by the major delivery services has drastically decreased in 2024.  The increased carelessness in handling and overall lack of observance towards delivery instructions (despite exhaustive efforts to ensure all non-apparel items are shipped securely and in quality packaging) has led to the unfortunate implementation of this policy. This is primarily an issue with international orders so please be aware of this policy when ordering.  To summate, the above scenario only actually happens to roughly  4% of orders, and 90% of those orders are international.  Our apologies.  

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APPAREL- We do not offer refunds, however, if you receive either of the following:

 Apparel that is a different size/design/color than what's listed in your order

Apparel that has an inherent defect (hole, tear, stitching issues)   

Please contact info@acwnnprod.com with the information below:

  • Your Order Number
  • A Photo of the item.                                                                                           
  •    -Size related, please include a photo of the tag/size.                                           
  •  -Damage related, please include a photo of the area(s) of damage.                 
  •   (In either case, please ensure that the entire product is in the photo).   

Apparel-related orders that meet the criteria above will be replaced and reshipped to the customer at no cost.  All of our apparel-related products have thorough sizing charts listed in their product descriptions.  Please refer to these before making your order. Exchanges for different sizes/colors is not offered.