Returns & Refunds

 

What’s your Refund, Return, or Exchange policy?

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NON APPAREL-  Non-apparel items include (but is not limited to) CDs, Vinyl LPs, and DVDs. If you receive a wrong  non-apparel item (one that is different than what's listed in your order) please contact info@acwnnprod.com with the following info:

Your order number

A Photo of the item.

and the correct item will be reshipped at no cost. We do not offer refunds, returns, or exchanges on non-apparel items and we are not responsible for any lost packages, packages held in customs, packages that were sent back to us due to non-claimants or packages/items that arrive damaged.

The quality of service (specifically handling) provided by ALL of the large delivery services has markedly decreased drastically over the years with a noticable decline over the last calendar year (2024).  The increased carelessness in handling and overall lack of observance towards delivery instructions (despite exhaustive efforts to ensure all non-apparel items are shipped securely and in quality packaging) has led to the unfortunate implementation of this policy. Apologies to our customers.   

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APPAREL- We do not offer refunds, however, if you receive either of the following:

 Apparel that is a different size/design/color than what's listed in your order

Apparel that has an inherent defect (hole, tear, stitching issues)   

Please contact info@acwnnprod.com with the information below:

  • Your Order Number
  • A Photo of the item.                                                                                           
  •    -Size related, please include a photo of the tag/size.                                           
  •  -Damage related, please include a photo of the area(s) of damage.                 
  •   (In either case, please ensure that the entire product is in the photo).   

Apparel-related orders that meet the criteria above will be replaced and reshipped to the customer at no cost.  All of our apparel-related products have thorough sizing charts listed in their product descriptions.  Please refer to these before making your order. Exchanges for different sizes/colors is not offered.