Returns & Refunds
What’s your Refund, Return, or Exchange policy?
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NON APPAREL- Non-apparel items include (but is not limited to) CDs, Vinyl LPs, and DVDs. If you receive a wrong non-apparel item (one that is different than what's listed in your order) please contact info@acwnnprod.com with the following info:
Your order number
A Photo of the item.
and the correct item will be reshipped at no cost. We do not offer refunds, returns, or exchanges on non-apparel items and we are not responsible for any lost packages, packages held in customs, packages that were sent back to us due to non-claimants or packages/items that arrive damaged.
The quality of service (specifically handling) provided by ALL of the large delivery services has markedly decreased drastically over the years with a noticable decline over the last calendar year (2024). The increased carelessness in handling and overall lack of observance towards delivery instructions (despite exhaustive efforts to ensure all non-apparel items are shipped securely and in quality packaging) has led to the unfortunate implementation of this policy. Apologies to our customers.
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APPAREL- We do not offer refunds, however, if you receive either of the following:
Apparel that is a different size/design/color than what's listed in your order
Apparel that has an inherent defect (hole, tear, stitching issues)
Please contact info@acwnnprod.com with the information below:
- Your Order Number
- A Photo of the item.
- -Size related, please include a photo of the tag/size.
- -Damage related, please include a photo of the area(s) of damage.
- (In either case, please ensure that the entire product is in the photo).
Apparel-related orders that meet the criteria above will be replaced and reshipped to the customer at no cost. All of our apparel-related products have thorough sizing charts listed in their product descriptions. Please refer to these before making your order. Exchanges for different sizes/colors is not offered.